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Return Policy

Zubalix aims to provide a reliable and transparent shopping experience. This Return Policy explains the general conditions under which customers may request a return for eligible products.


1. Return Eligibility


Customers may request a return when an order meets the applicable return conditions, such as receiving a damaged, defective, incorrect, or significantly different product.


2. Return Request Period


Return requests should normally be submitted within 7 days of receiving the order, subject to the applicable product and seller policies.


3. Product Condition


Returned products should generally be unused and in their original condition, with original packaging, accessories, tags, and other applicable items where required.


4. Non-Returnable Products


Certain products may not be eligible for return due to their nature, hygiene requirements, digital delivery, customization, or applicable laws and policies.


5. Return Review


Zubalix or the relevant seller may review the return request and supporting information before approving or rejecting the request.


6. Return Shipping


Return shipping responsibility may depend on the reason for the return and the applicable Zubalix or seller policy.


7. Refund After Return


If a return is approved and the product is successfully received and verified, the applicable refund will be processed according to the refund policy and payment method.


8. Contact Support


If you have any questions about a return, please contact Zubalix customer support with your order details.