Cancellation Policy

Zubalix aims to provide a reliable and transparent shopping experience. This Cancellation Policy explains the general conditions under which customers may request cancellation of an order.

1. Cancellation Before Processing

Customers may request cancellation before the order has been processed or shipped. Cancellation availability may depend on the current order status.

2. Cancellation After Processing

Once an order has been processed, packed, or shipped, cancellation may no longer be available. In such cases, the customer may need to follow the applicable return or refund process.

3. Cancellation Request

Customers should submit cancellation requests through the available order management or customer support options and provide the relevant order information.

4. Seller and Platform Review

Cancellation requests may be reviewed according to the order status, product type, seller policy, and applicable Zubalix policies.

5. Refund for Cancelled Orders

If payment has already been completed and the cancellation is approved, any applicable refund will be processed according to the refund policy and payment method.

6. Non-Cancellable Orders

Certain products or orders may not be eligible for cancellation due to their nature, customization, digital delivery, processing status, or applicable policies.

7. Seller Cancellation

A seller may cancel an order in certain circumstances, such as stock unavailability or other valid operational reasons. Customers will be informed where applicable.

8. Contact Support

If you have questions about cancelling an order, please contact Zubalix customer support with your order details.