Refund Policy

Zubalix aims to provide a reliable and transparent shopping experience. This Refund Policy explains the general conditions under which customers may be eligible for a refund.

1. Refund Eligibility

A customer may request a refund when an order meets the applicable refund conditions, such as receiving a damaged, defective, incorrect, or significantly different product.

2. Refund Request Period

Refund requests should normally be submitted within 7 days of receiving the order, subject to the applicable product and seller policies.

3. Refund Review

Zubalix or the relevant seller may review the refund request and supporting information before approving or rejecting the request.

4. Product Condition

For eligible returns, the product may need to be unused, in its original condition, and accompanied by the applicable packaging, accessories, or other required items.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Zubalix support as soon as possible and provide the required information or photographs when requested.

6. Non-Refundable Products

Certain products may not be eligible for refunds because of their nature, hygiene requirements, digital delivery, customization, or applicable laws and policies. The applicable product conditions will be shown where relevant.

7. Refund Method

Approved refunds will be processed according to the applicable payment method and Zubalix refund procedures. Processing time may vary depending on the payment provider or financial institution.

8. Refund Amount

The refundable amount may depend on the approved refund request, product condition, applicable shipping charges, discounts, and other relevant order conditions.

9. Seller Responsibility

Marketplace sellers are responsible for complying with Zubalix return and refund requirements for their products and for cooperating with approved refund requests.

10. Contact

If you need assistance with a refund, please contact Zubalix customer support with your order information and relevant details.

Zubalix reserves the right to review refund requests according to applicable policies, product conditions, and relevant laws.